hctra customer service

BancPass does not require a minimum balance be maintained. /* only load jQuery if not present */ Ripoff Report Needs Your Help! Password reset instructions will be sent to your email address if it has an associated account. color: #fff; doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. .hmg-jb-alert-info, .hmg-jb-alert-success { For quicker assistance, please have one of the available items below ready when contacting HCTRA. This is not an error with the BancPass system. The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. doxo is not an affiliate of Harris County Toll Road Authority. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. How do I change the License Plate number registered to my BancPass Toll Sticker? Prevent apps from taking your money without permission. } Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. Last Modified May 6, 2020. They work really hard to support us and it shows. Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. Accountable for call quality, attendance, and adherence to work schedule results. Were proud to be a part of the following organizations: There are currently no related jobs. . Never worry about a negative balance, violations, fines, or fees. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. It is now July 21, and still no transponders. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). What If I have a violation or pay-by-mail notice in the mail? The minimum reload amount is $15. .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. No endorsement has been given nor is implied. Some Toll Operators have billing delays. Always responds quickly with answers to any questions. Where are my transactions? Answering inbound calls and assisting callers with EZ Tag questions. You choose when and how much to replenish! 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. I have a disabled vet plate or other plate that allows for free tolls? Login. So, Ive pretty much given up. Very caring. You may notice that you have taken trips that have not posted to your account yet. HCTRA Customer Service Closed Published on: February 15, 2021. TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. For questions about the Grand Parkway, . Customer Service Representative at Harris County Toll Road Authority Katy, Texas, United States. For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. For EZ TAG account holders, or by texting the word BALANCE to 866.978.5061. Users can even use credit cards to replenish their account. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Order your EZ TAG. View News Archive. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Friday, December 31, 2021 for New Year's Eve. Please allow 24 hours for a customer service agent to respond to emails. Use the EZ TAG lanes today! For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . . color: #fff; ENGLISH. Get a free Virtual Credit Card to signup for Subscriptions. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. DONATE NOW! I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? 3872. Please click on the link to begin. Published on: May 6, 2020. border-color: #376d7d; Learn more in our Cookie Policy. The latest complaint credit bureau reporting was resolved on Jan 21, 2013. Toll amount owed is typically available within 7-10 business days of your trip. Optional For Hilton Honors related questions or issues. They are always available to assist and have a conversation. To sign in, you'll first need to update your log-in credentials. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students. It has been a lifesaver to me and my family. download the app and log into your account using the same username and password doxo is not an affiliate of Harris County Toll Road Authority. doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Are you logging into your TxTag account for the first time on our new website? Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. In addition to this page, follow us on Twitter to get the latest news and updates! Position requires ability to work in a very structured environment with a diverse workforce. } Voice messages left after hours will be returned the following day. - Leading role in building up and improving . To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. 6538 South Frwy. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. We will resume normal operations Tuesday, December 27. background-color: #376d7d; If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. This app is so annoying so Ill be locked out for a hour and it still wont let me access it, hello I Want to cancel all the EZ Tags that i hve in all my cars Sugar Land, TX 77479. this toll road is operated by different agencies. Mobile:832.725.5443 Login to save this search and get notified of similar positions. Shift: 7am-3pmMust Be Bilingual. Harris County Toll Road Authority. If i have to pay somthing place contact me. HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Business operations will resume Tuesday, January 19. Learn about doxo and how we protect users' payments. How is Harris County Toll Road Authority rated? The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. preview. Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. } The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. color: #376d7d; Everyone is always so nice and helpful when dealing with the staff at Resource. Payments are free with a linked bank account. BancPass users will be charged the electronic toll tag discounted rate. Please include a clear image of the invoice details including the invoice number, vehicle details, and transaction details. Get started today. The best way to manage your account is by downloading the app. } background-color: #376d7d; if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { No endorsement has been given nor is implied. Occasional ability to work extended hours to accommodate case load demands. If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. .hmg-jb .apply-progress-bar li.active > a, Resource Staffing provides a variety of positions for jobseekers; they are able to help a multitude of people become employed under an agency that is organized and well established. This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. Prepare and . color: #376d7d; Roadside Assistance. Ability to speak effectively on the telephone. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Meeting daily, weekly, and monthly production objectives. The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. Customer Service Hours Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. For questions about your EZ TAG, contact HCTRA customer service at eztagstore@hctra.org or call 281-875-3279. Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. First, please verify that your account was in good-standing at the time of the invoice of violation. You can update your choices at any time in your settings. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. Full Name. We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. .script("/js/nouislider.min.js").wait() You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. Other payments may have a fee, which will be clearly displayed before checkout. Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. The office staff are helpful, polite, encouraging. We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Track correspondence sent, received, or requiring further action in case management system. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If you need assistance, please contact Customer Service. If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. College Recruiter believes every student and recent grad deserves a great career. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Houston, Texas 77021 | Wilshire North Houston Hours/. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. Hours may vary based on the business needs of the HCAO. BancPass and PlusPass will work on ANY toll road in the states where they are available! Customer Service. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. HCTRA - Violation Collections Department/Collections. Saturday 8:00 AM to 4:30 PM. The Harris County Toll Road Authority (HCTRA) is continuing to adjust daily operations to protect the safety of customers and employees, and help reduce the spread of COVID-19 (Coronavirus). You are about to be logged out due to inactivity. Available Seven Days a Week . This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. We will resume normal business hours on Monday, February 22. Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. Logos and other trademarks within this site are the property of their respective owners. Please allow 24 hours for a customer service agent to respond to emails. It is up to the User to contact the Toll Operator to handle these types of infractions or notices. My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. Learn More. This Is How You Can Easily Access The www hctra org login. Your job seeking activity is only visible to you. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. We have over 1,000,000 users and companies will listen to us. 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. } Harris County Toll Road Authority. Check your account activity. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Ability to comply with office training requirements. Resource Staffing connects Texas employers and talent in office administration, accounting & finance, real estate, customer care and medical non-clinical. } Join to view profile . Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! window.location = location.href.replace(/^http:/, 'https:'); Chicago, Illinois. Prefer to pay as you go, and Pay your way? As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". I have worked here for over 3 years and I have the utmost love and appreciation for this company. Research owner contact information as needed. Job Description Collections Violations Dept. Sign up First time to login? padding: 0 20px 0 20px !important; You can unsubscribe from these emails at any time. Be sure to have two identifying pieces of information from the following list: BancPass does not initiate charges to your account. .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { Take your RELOAD CARD, which you received in your Starter Kit, to any participating retailerProvide the cashier with your RELOAD CARD and let them know how much you would like to fund your account. to start. Ability to problem solve, organize, and prioritize assignments to meet deadlines. Phone Number. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Ability to use calculator, having above-average mathematical skills. Elite 2023. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. } The information is transmitted to the Toll Operators Back Office or processing center. checkSSL(); You can try any of the methods below to contact EZ TAG. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. Also note in the email your BancPass Toll Sticker number. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. Reach out to the HCTRA team using the information below. Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . .hmg-jb-mobile-footer-nav>li>a { No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. You can contact them directly by phone at 281-875-3279. Reload using credit online or through the phone app. Managing your EZ TAG account just got easier. Howeveryou identify and whatever your background, we encourage you to apply today. Prefer an automatic monthly subscription? Click the link in the email we sent to to verify your email address and activate your job alert. when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas.

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