kay jewelers customer service

Kay Jewelers Review | Excellent Quality and Stunning Beauty. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Top of the Page, What is your policy regarding the gold supply chain? They accused me of not bringing the ring in and basically called me a liar. This will surely increase the credibility of your complaint. They use them, abuse them and then let them go!!!! Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Budapest. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Thank you Catherine for going out of your way to replace my exact match ring. } Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. You just need to follow some tips to get $25 off select merchandise. Why do you measure jewelry in millimeters? Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. } Let me trade up without spending $450 first. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. We appreciate that you've chosen Kay Jewelers. Please do NOT purchase a wedding ring or any JEWELRY from this company. Ring sizing service will take up to three additional business days. Not very customer friendly, Desired outcome: .owl-carousel .owl-controls .owl-pagination .owl-page.active span { I am beyond frustrated with the service department at Kay Jewelers. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Top of the Page, What colored gemstones are considered precious? Do not buy from them. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . ForLocations, The World's Best For Customer Service Info. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. From warranties to orders, Customer Support can answer all your questions. They are the WORST company to deal with for a refund. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. This is the worst company to order Jewelry through. Thank you, you have successfully subscribed to our newsletter! Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Customer Service Number: 1-800-527-8029. HotDeals uses cookies from third-parties or affiliate networks to color: #515666; I still had the Diamond, so that was to remount & fix the prong. If you visit the Spring field Mall location, Faviba will take good care of you. January 25, 2023 by Ana Stanar. I returned the earrings to the store on 2/26. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. The Extended Service . Compare Coupons patiently and you may be able to get a 10% OFF. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Presently, Kay jewelers is in breach of two contracts that I have with them. .left-navigation .nav-link a:hover, color: #515666; On From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . - did not follow up. Please see our return/exchange policy. An expert can help you narrow down options and find the perfect jewelry. It can help you save $200 OFF on your orders. I am set to get married in two weeks. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Get questions answered and resume your conversations easily! Thank u so much Sonya u deserve a raise! #greatcause. As an Amazon Associate, we may earn commissions from qualifying This is where the fun begins! You should not buy your engagement ring from this jeweler. I just want to take time to praise Sonya at the Park City Kay's location. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Please see our return/exchange policy. Totally understandable. I don't believe that we should be charged. This is the WORST business to deal with. Corporate Phone Number: +1-441-296-5872. If you enjoyed your shopping experience here, you can take a look at their membership program. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. read more. Im friends with the manager and she lied to me as well. The diamond came out four days later! 5 Ways To Personalize Your Anniversary Gift. What is your policy regarding the gold supply chain? Your Jewelry Consultant is ready to talk! I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Very disappointed with kay, bought a man watch and the band was to small. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . She returned my call within an hour. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Recently my boyfriend lost his mother and inherited her belongings. Have you taken the Kay Jewelers customer satisfaction survey yet? Thank you Connie so much. Of some multiple emails still have gotten nothing back. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Repair by an Expert. I paid to have it fixed once and waited, so i think thats fair. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. If you continue ComplaintsBoard.com is a leading complaint resolution website on the Internet. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. How will I know when my order is ready for pick up at my KAY Jewelers store? This review was chosen algorithmically as the most valued customer feedback. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Join Our Email List and Receive a Special Offer! I would like to write a letter to your corporate offices. Color gemstone jewelry is not eligible for trade-in. 327 $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We were never notified about the incident. Top of the Page, What is the difference between natural and lab-created stones? Platinum is pure metal that is naturally white and much more If you select a size other than the standard ring size shown, service may be required to adjust it. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I want the additional 5% off. Also to let employees know they should not ask personal questions like their social. Do all rings come in the same size or are there different sizes available? color: #515666; My account is [protected] if you have any questions or need to search the account. Second pair one earring was broken. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. When will my credit card be charged for my in-store pick up? We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Sonya took the time to contact several Kay's to try nd track the band down. We let her know we did not want to buy anything at the moment. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. My store experience at Kay Jewelers was absolutely amazing. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. I still had the Diamond, so that was to remount & fix the prong. You just need to follow some tips to get $25 off select merchandise. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Score 2.3. I wouldnt recommend this place at all. Or exchanged within 30 days at any Kay Jewelers. It's time to enjoy your shopping with such a big sale. I was told it could take up to 72 hours to hear back from a supervisor. Our customer service begins with the sale and never ends. I will have to take legal action to resolve my claim. All of our rings are sized to what has been determined is an average finger size. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. This company is a SCAM with jewelry. Was told it would be expedited and will be issued within 7 days. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Box 659728. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I call to have it fixed and was told no. I suggest you find a better place to buy your Jewelry if you want good service. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. We're Available. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Ordered online and I received my order and everything was absolutely fine. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. The whole experience has been awful, do not shop at Kay! How long will it take for my order to arrive? For a price quote on specific engraving requests, please visit your local Kay Jewelers. Certain metals such as tungsten and titanium cannot be sized. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Expressing love should never be stressful. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Initial Kay Jewelers complaints should be directed to their team directly. A jewelry expert can help you find your dream jewelry. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Learn More. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. At Kay.com, they strive to provide the best customer service possible. I am beyond delighted!! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would also like the diamond replaced based on the diamond guarantee that you offer. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. - how come they dont call to let me know? Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. I called them and they told me that they had found and it would take another week to be ready for pick up. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. You'll have great cow workers and flexible schedule An expert can help you narrow down options and find the perfect jewelry. I put my ring in bleach and ruined it. 2023 ForLocations.com All rights reserved. Have a 4k ring that was defective. Date of experience: December 21, 2022. They are really refusing to give me My money back. Custom designed jewelry is not returnable. We'll partner with you to find a solution that works with your . Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. .main-header .primary-navigation ul li.nav-link.active { This complaint was posted by a verified customer. Top of the Page, When will my credit card be charged for my in-store pick up? Our Company If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. It was a great relief to have it arrive so soon. No, one in the store informed us of a promotion for 18months. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Twitter. You are offered a chance to save up to 10% OFF. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. That's why we offer several ways to pay. and they even asked Brown, who said she bought the extended service . Receive a Quote. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! We went to the Kay Jewelers located in Pentagon Mall. What is Kay Jewelers return and refund policy? For more information about reviews on ConsumerAffairs.com please visit our I email Kays and surprise surprise their "vendor" never even issued my return. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Even though it didn't ship yet I was told they cannot change the city state and zip code. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. How can we enhance your Kay experience today? If you have a payment history and your account is in good standing, you may be . I went to pick up and the associate could not find my ring- what a mess? I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Also got a gem of a gift for Mom. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Design-a-ring: Click here to get notifications about new complaints of Kay Jewelers. We owed $320.00 as of Nov.10, 2022. You are going to save $50 OFF with it. Credit & Financing. Global Technical Recruiter. } December 2021 my husband purchase 3 tennis bracelets for Christmas. Monday to Friday: 7 AM 1 AM ET. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Use this comments board to leave complaints and reviews about Kay Jewelers. . White gold is pure gold that is mixed with alloys to give it a white Is this your company? Will I have to pay shipping charges if I request in-store pick up? 2. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Fix for a reasonable amount. Visit Kay to find your dream ring today. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Be the first one to find this review helpful. If your finger is a different size, we can adjust the ring. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. min-height: auto!important; I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I've already spoken to the store manager, I do not want to speak to him again. Let me trade up without spending $450 first. color. What is your policy regarding conflict diamonds? Personalization services: Excellent Service. Kay Jewelers information: contacts, address, founders, CEO, services, and products. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Save up to 10% OFF on KAY Jewelers items. Kay Jewelers customer service and expertise. For payments and other help, contact Kay credit card customer support at 855-506-2499. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Jillian K. said "I bought a diamond earring to replace one that was lost. The best part is that she did this on one of the busiest weekends for Kay Jewelers! This customer service is it's terrible to say the least. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. She found the exact ring at another kay store in riverside. All Rights Reserved. Click Here to learn how to determine your ring size. I contacted customer service and they do not have the ability to push the transaction out or expedite. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Well start sending you the news you need delivered straight to you. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? How come they dont keep it in a safe or a common place for pick up? Average Customer Rating. Also bought Avery the bear for st Jude hospital great cause. Don't hesitate to place an order now. Its location on this page may change next time you visit. Kay Jewelers Credit Card Payment Address We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Returning your KAY purchase is easy. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. The very next day its 30% off and this store will not give me the additional 5%. A ring valued at $599. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. (Cleaning and inspections are not available at kay.com.). I contacted a representative, Katley M, and stated I wanted to cancel. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Order--number [protected]. Top of the Page. Let us know in the comment section below! The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Get buying tips about Jewelry Stores delivered to your inbox. durable and stronger than white gold. We were told the possibility of recovery was highly unlikely. After 30 days, your order will be returned to kay.com and your method of payment will be credited. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Kay Jewelers needs to revise their gift return policy. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. TargetCW. Go ahead. Extended service plan: Unsubscribe easily. I paid approx. Contact our Customer Care Team Today. 8:30am - 10:00pm; Tue. I am currently experiencing the same issue! The diamond in my ring fell out on May 7. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. His parents had purchased jewelry at Kay's for many years. What colored gemstones are considered precious? Strength in coaching and producing an environment where customer service and surpassing standards is at the . they accept all major credit cards, PayPal, and Apple Pay. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. 10 days later I have nothing. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Top of the Page. Clear Filters. Hamilton, HM 11 Bermuda. We appreciate that you've chosen Kay Jewelers. Sign in to add more and ensure your Favorites will be available on all your devices. Read More. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Or you may exchange it within 90 days of purchase at any Kay Jewelers. That ring is worth 3x that amount now, and $600 for it is unacceptable. Excellent service. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. You will be notified via email that we have received your returned order and that your method of payment has been credited. Your order will be kept at the store for 30 days. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. This situation became the most unprofessional experience of our lives! You can find contact details for Kay Jewelers above. I wish they could be bottled and distributed for anyone doing their job everywhere. I had read all the reviews after purchasing, and got really worried. Don't worry, the conditions for using this coupon are very broad. Both share the same physical, chemical and visual properties. } Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. It can take up to ten days for this service. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made.

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